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Remote Support

Home / Support / RemoteSupport
Help Desk

Start a Remote Support Session

RS2 uses TeamViewer as a means of connecting remotely to computers for troubleshooting purposes. Clicking the Remote Support icon below will download a small executable named RemoteSupport.exe.

1. Click the Remote Support icon.

2. Run the EXE once it has finished downloading to start a Remote Support Session.

3. If an Open File – Security Warning should appear, click the Run button.

Security Warning

4. Provide Your ID and Password to the RS2 Support Representative

Remote Support
How secure is TeamViewer?

All TeamViewer versions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during development.

For additional information visit the TeamViewer security page:

http://www.teamviewer.com/products/security.aspx

Security Statement PDF

Location

400 Fisher St.
Munster, IN 46321
Suite G
877-682-3532
219-836-9002

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